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Business intelligence vendorSAS has added five new software-as-a-service applications to join its original on-demand offering, SAS Solutions OnDemand: Web Analytics SAS Solutions OnDemand: Business Intelligence derives intelligence from customer, operational, financial and other data;...
Microsoft is highlighting its latest advances in collaboration technologies at its Center for Information Work (CIW) -- a four-year-old, 3,500-square-foot technology laboratory. The Redmond, Wash.-based software giant uses the facility to develop futuristic technologies and demonstrate to its customers, partners and the industry at large what's next in productivity and other software applications...
Anyone who believes that the recent political maneuvers to keep the net neutrality issue out of the legislative agenda this year have been successful is sadly mistaken, promise backers of the concept The House Energy and Commerce Committee recently rejected a proposal by Democrats to include net neutrality regulations in a telecom bill, called the ...
"Strange Bed Partners" sounds like a viable name for a good movie. It also characterizes the new business alliance formed by Warner Bros. Entertainment and its erstwhile enemy BitTorrent -- a peer-to-peer network that has become synonymous with online trading of pirated movies The movie studio is allowing BitTorrent to sell and distribute its movie...
Lest any doubt remains that U.S. customers do not appreciate hearing heavy accents when they're on the phone with contact center agents, a new survey reveals that this is, in fact, one of the top sources of frustration among those who call for assistance Difficult-to-understand accents was the top complaint, at 29 percent, in a recent survey that i...
Genesys has released two products aimed at easing deployment of the Genesys Voice Platform by two of its user constituencies: managed service providers of Genesys applications and companies that have implemented both SAP and Genesys The Genesys Customer Interaction Portal for Self-Service signals a new direction for the company, according to David ...
Making yet another attempt to curb online gambling, a House Judiciary subcommittee unanimously approved the Internet Gambling Prohibition Act, sponsored by Reps. Bob Goodlatte (R-Va.) and Rick Boucher (D-Va.) The bill, which expands the ban on interstate gambling to include Internet gambling, criminalizes the acceptance of credit, electronic fund t...
Avaya has rolled out two products aimed at expanding its footprint in the mid-market segment, as well as a completely new venture for the on-demand space The new applications include a single-server product called Avaya MultiVantage Express, which offers IP telephony, messaging, contact center and mobility applications, and the Avaya S8400 Media Se...
Gartner has delivered a whammy to Microsoft that could dampen its efforts to reposition itself as a media-centric platform The consulting firm released a note suggesting that Microsoft is not on track to make Windows Vista broadly available until at least Q2 2007 -- some nine to 12 months after Beta 2 and well after Microsoft's announced shipping d...
ACT has launched its first vertical-focused product. Called ACT by Sage Premium for Real Estate 2006, the application is aimed at the 6 percent or so of the overall ACT user base that works directly in the real estate industry. A higher proportion of users work in related fields, according to the company The vertical is built upon ACT's contact an...
A new start-up calledGenius has introduced an on-demand application that combines Web analytics, marketing and sales functionality to help reps improve their tracking of prospect leads and respond to queries with tailored marketing pitches Called SalesGenius, the software empowers users to capture and identify Web visitors most likely to buy a prod...
The Bush Administration is seeking to intervene in a class action suit filed by the Electronic Frontier Foundation against AT&T The suit concerns the telecom's collaboration with the National Security Agency in carrying out its once-secret surveillance of communications within the U.S. by people alleged to have terrorist ties....
The Bush Administration is seeking to intervene in a class action suit filed by the Electronic Frontier Foundation against AT&T The suit concerns the telecom's collaboration with the National Security Agency in carrying out its once-secret surveillance of communications within the U.S. by people alleged to have terrorist ties....
The Bush Administration is seeking to intervene in a class action suit filed by the Electronic Frontier Foundation against AT&T The suit concerns the telecom's collaboration with the National Security Agency in carrying out its once-secret surveillance of communications within the U.S. by people alleged to have terrorist ties....
Cisco Systems has released the next version of its Unified CRM Connector. Like previous versions, it links into the Microsoft CRM application to provide integrated contact center-CRM functionality Version 3.0 of the Unified CRM Connector, however, is much more appealing to users than its predecessors because it integrates into Microsoft's latest CR...
Phishers are targeting potential victims through yet another channel: voice over IP systems Cloudmark, a provider of messaging security applications, this week discovered two separate e-mail schemes that direct recipients to VoIP systems in an effort to steal their personal data....
In a party line vote, the U.S. House of Representatives Commerce committee rejected a proposal to include so-called net neutrality regulations in a bill that would permit telecoms to offer pay-TV services. Such regulations would prohibit Internet service providers from slowing or blocking consumers' connections to Web sites that use a great deal of bandwidth or to those that offer competing services...
Aspect Software has announced it is supporting the emerging open source Internet protocol for PBX (private branch exchange) -- the Asterisk Business Edition -- with a software package that includes the Asterisk Business Edition license; SIP (session initiation protocol) phones; application servers and IP gateways; interoperability with Aspect contact center products; installation and deployment services; and post-deployment support...
Microsoft has taken the unusual step -- for Microsoft, that is -- of spinning off technology developed by a research subsidiary with the aim of entering the social networking space The new startup is calledWallop. Its aim, according to Microsoft, is to roll out a next generation social networking application developed by Microsoft IP Ventures, a ne...
Oracle has given Siebel customers an idea of what measures need to be taken for their existing applications to work with Oracle Fusion Middleware On Tuesday, it rolled out its road map to certify Siebel's business applications and analytics products on the Oracle middleware platform. Oracle has previously announced similar certification roadmaps fo...
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