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Silicon Valley startup Webaroo is angling for position in the search industry with an approach that is based on storage capacity The company has introduced a software service that allows laptop and handheld users to search a portion of the Web without an Internet connection....
The global outbound dialing market -- dominated by equipment vendors includingAspect, Avaya, Genesys, Nortel and Cisco -- not only is saturated in many regions, especially North America, but also is facing stiff headwinds, according to a new study by Frost & Sullivan These challenges include a growing backlash against outsourcing, reluctance to upg...
Silicon Valley startup Webaroo is angling for position in the search industry with an approach that is based on storage capacity The company has introduced a software service that allows laptop and handheld users to search a portion of the Web without an Internet connection....
San Francisco has selected a joint proposal from Google and EarthLink to run its citywide WiFi network. A panel of tech and municipal experts, which remained anonymous until the decision was announced, selected the two companies over MetroFi and four other bidders Now city officials will begin negotiating the final deal. The US$15 million network ...
San Francisco has selected a joint proposal from Google and EarthLink to run its citywide WiFi network. A panel of tech and municipal experts, which remained anonymous until the decision was announced, selected the two companies over MetroFi and four other bidders Now city officials will begin negotiating the final deal. The US$15 million network ...
Genesys has announced plans to acquire VoiceGenie, a provider of self-service voice applications -- a move that is expected to solidify the drive to determine which standard will dominate the industry The acquisition of the privately held firm, which is expected to close in a few weeks, will also advance Genesys' position in the highly competitive ...
New York attorney general Eliot Spitzer has filed suit in the New York Supreme Court against Direct Revenue, an Internet pop-up advertising company, for surreptitiously installing spyware on unsuspecting users' computers via free games or software Adware accompanying the free downloads tracked Web activity and delivered pop-up ads, according to the...
Microsoft and Alcatel expect to deliver a product next month that will target mid-sized companies with contact centers around the world. The two companies announced their intentions on Wednesday The new product will be based upon Alcatel's OmniTouch Contact Center Premium Edition and Microsoft Dynamics CRM 3.0. Also slated for integration with this...
The relationship between CRM vendor and its channel ecosystem has slowly been changing over the last two years, driven by a number of industry trends. Once seen almost as a commodity, a vendor's ecosystem -- its resellers, independent software vendors, systems integrators with certifications for their particular software -- have become almost as important to vendors as their customers...
After a few false starts in 2004 and 2005, the service-oriented architecture (SOA) services market appears poised to experience significant growth, according to a new report by IDC As it does, it will have a larger affect on such IT spend categories as systems integration, consulting, application management -- and, eventually, the outsourcing of th...
Moviegoers that happened to miss "Brokeback Mountain" when it ran in the theaters this winter get another chance on Tuesday to see the film. The movie will be among the first sold to consumers via the Internet -- on the same day it is released on DVD Seven studios -- including Universal Studios, which produced "Brokeback Mountain" -- will be offeri...
Moviegoers that happened to miss "Brokeback Mountain" when it ran in the theaters this winter get another chance on Tuesday to see the film. The movie will be among the first sold to consumers via the Internet -- on the same day it is released on DVD Seven studios -- including Universal Studios, which produced "Brokeback Mountain" -- will be offeri...
The hosted contact center subsector is the fastest growing in the hosted CRM space, suggest new statistics compiled by Frost & Sullivan. It is increasing at a rate that is at least as fast as the rate of expansion seen in the hosted CRM industry during the early 2000s, Frost & Sullivan Program Leader Ashwin Iyer told CRM Buyer Hosted contact center...
Cognos has added a number of new reporting capabilities to the latest version of its Business Intelligence (BI) application, as well as a new stand-alone search engine product that will be standard in future releases Other new features in Cognos 8 include the ability to view Cognos 8 BI reports, analyses and metrics within Microsoft PowerPoint and ...
Google continues to tinker with the concept of monetizing its popular maps feature through advertising What is new about its latest initiative is that icons for advertisers are embedded in the maps. When clicked, a pop-up ad appears with additional information about the advertiser, including its logo, contact information and other lines of text....
With last year's successful IPO and two recent acquisitions,Unica has positioned itself to ride the next wave of marketing automation technology development: the emergence -- finally -- of enterprise marketing management Analyst firms such as Gartner, AMR Research and Forrester have been predicting that vendors and customers would begin integrating...
The U.S. Supreme Court is now hearing arguments in eBay v. MercExchange. It is not examining the underlying dispute between the two firms -- indeed, MercExchange has successfully challenged eBay's use of its buy now technology Rather, the court is examining whether issuing an injunction against the use of the technology is appropriate -- specifical...
Kana has updated Response, its e-mail response management application, and Response Live, its live chat and Web collaboration module. The new versions provide better integration across customer touch points, along with additional functionality that allows desktop agents to answer customer questions more quickly Most of the enhancements are found in...
Microsoft is pushing distributors and resellers to enlarge its CRM market share through the introduction of two new initiatives: a new professional Dynamics CRM edition for service providers that has been enhanced to make both hosted and on-premise deployments easier; and new prepackaged connectors to help enterprise-sized firms connect Microsoft CRM to their back office...
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