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A new flaw in Microsoft's Internet Explorer has come to light, but the software giant does not expect to issue a patch for it until April 11. However, at least two outside firms have issued patches that may be used in the interim The Microsoft vulnerability exploits the way Internet Explorer handles HTML code objects, according to Sandeep Dhameja, ...
The contact center and software and service market continues to remain fragmented, according to Gartner's latest report on the industry, with various applications in the space addressing only a portion of users' needs In large part, that is because the leading functions users want from such applications -- analytics, business rule engines and colla...
In the coming year, there will be a new focus on partnerships among SaaS vendors, and large ISVs will spin off on-demand versions of their products. Those are among the trends most likely to manifest, says analyst firm IDC in its new study, "Top 10 Predictions for 2006: Software as a Service." The tenth prediction on the list -- that the SaaS model...
Microsoft is restructuring its Platforms & Services Division ostensibly to better align Windows and MSN assets with its overall Live strategy News of the reorganization closely follows another recent announcement from the company -- that its forthcoming operating system, Vista, will be delayed until the beginning of next year. The two developments ...
Two years ago or so, a handful of upstart companies entered the CRM market offering open source technologies designed specifically for this space. At the time, open source CRM was neither mature nor relevant enough to corporate deployment needs to make much of a dent in the CRM space Fast forward two years. It is difficult to find third-party figur...
CDC has made another proposal to buy Onyx following its failed attempt in January. At the same time, it announced plans to form a new company to manage the various enterprise applications under the corporate umbrella While the corporate restructuring is not directly related to its new offer for Onyx, CDC hopes it will sweeten the pot for reluctant ...
Amdocs continues to leverage its telephony roots to expand into retail banking, introducing three vertical applications for the financial services market under an approach called Dynamic Banking The new products are Dynamic Pricing and Product Bundling, Customer Communications, and Mobile and Micro-payments....
Oracle reported a 42 percent increase in Q3 fiscal 2006 profits, the first quarter following the completion of its acquisition of Siebel Systems New application license revenues were up 77 percent, compared to an anemic 5 percent rate of growth for database and middleware new license revenues....
Microsoft is formalizing a trend that has been front and center in the CRM arena for years; the integrated suite approach to customer service is already a staple of most enterprise applications. Now, though, it has trickled down to the mid-market and even small business spaces Last week, with much fanfare, Microsoft CEO Steve Ballmer outlined a new...
More than 200 former PeopleSoft, JD Edwards, Siebel and Retek customers have moved to SAP via its Safe Passage program since its introduction January 2005 The program was set up to entice companies worried about the uncertainties associated with Oracle's acquisition of their main enterprise application. It offers companies SAP software, technology ...
Search engine users concerned about the government's new interest in search term data were relieved by a Federal judge's ruling on Friday. Judge James Ware of the U.S. District Court for the Northern District of California, said Google must provide the government with 50,000 Web addresses in its search engine index -- but it doesn't have to provide a sample of search queries...
"In terms of new VoIP products, this is definitely the year of the small business,"John Macario, president of Savatar, told CRM Buyer Macario has attended several VON Conference and Expos -- the voice-data industry's primary trade show -- over the years. At this year's show, now drawing to a close, he says he heard the words "SMB" and "VoIP" in the...
Moving closer to the long-expected smackdown between the Blu-ray and HD-DVD high definition product standards, Sony has announced several new product releases designed to support the Blu-ray camp The company plans to ship its new Bravia flat-panel televisions with full high-definition capabilities in the second half of 2006. The TVs will complement...
Lawson Software has bundled IBM's tech stack in the latest version of its enterprise resource planning (ERP) suite, Release 9, for the first time since the firm announced a partnership with Big Blue last year Lawson also announced that it expects next month to close its acquisition of the Swedish software vendor, Intentia, which focuses on applicat...
Microsoft has begun testing display advertising across its Web Services network, which includes Microsoft Office Live, Windows Live Mail and MSN Spaces. The initial ad purchases by Coca-Cola Brazil, JCPenney and Monster Worldwide are sure to touch off a heated battle between Google and, to a lesser extent, Yahoo ...
Originally positioned as a small company application, Microsoft Dynamics CRM is clearly gunning for the enterprise with its latest release, rolled out in December The company announced Tuesday that it has made additional inroads into that end of the market, citing customer wins including H&R Block, which has deployed 2,000 seats of Microsoft CRM an...
Continuing to develop its verticalization strategy, NetSuite has launched "NetSuite Software Company Edition," an application for the software industry. Not surprisingly, its design was based in part on NetSuite's own experiences, the company said "Running a software company is complex -- especially in the new world of Software as a Service, combin...
An error made by security software provider McAfee on Friday has caused user systems to delete or quarantine a number of executable files, including some Microsoft Excel documents, that had never been infected by a virus The error occurred when McAfee released a new virus definition file with code targeting the W95/CTX virus. This is a common proce...
Last Friday -- essentially the eleventh hour of a years-long lawsuit -- Research In Motion reached a US$612.5 million settlement withNTP, relieving legions of customers who have come to feel they cannot possibly last very long without their BlackBerries In this suit, NTP successfully challenged RIM's use of its intellectual property (IP). RIM appe...
Microsoft is picking up speed in its race to overtake Google's huge lead in search technology with the rollout of a beta search application and the announcement it has acquired a privately held company's search technology assets The software giant rolled out a beta of its Windows Live Search application, including a new Windows Live Toolbar, on Tue...
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