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Amazon has developed an elegant solution -- albeit a temporary one -- to a problem that has been nagging electronics goods retailers: what to do until the high-definition DVD format struggle reaches its conclusion For retailers, the unresolved war between Blu-ray and HD DVD formats means they will have to keep two sets of otherwise identical produc...
ACT is offering users new collaboration and productivity functionality with the addition of five companies to its Add On partner network. Launched in August 2004, the program grew to include 25 featured products in the first year. It currently includes 61 add ons The new partners announced Monday, Alexander Vikhorev, Exponenciel, Equisys, Infinite ...
Over the last several weeks,Kimberly-Clark (NYSE: KMB) has shipped approximately 100,000 cases of Huggies brand diapers and similar products toWal-Mart (NYSE: WMT) using Gen2 RFID (radio frequency identification) tags -- the initial step in a full deployment to all customers using this technology, the company said Gen2 is the newest RFID protocol a...
For retailers, there is nothing more sacred, outside of the holiday shopping season, than a successful multichannel operation Same-store multichannel buyers -- that is, those who shop both in a retail store and online -- spend 14 percent more annually than single channel buyers do, according to JupiterResearch....
Oracle has rolled out its CRM On Demand Release 10, upgrading the customization features, deepening list management functionality and introducing additional vertical expertise Typically, releases of Software as a Service (SaaS) applications tend to be more frequent than enterprise software upgrades -- and thus comparatively routine....
Several CRM (customer relationship management) and BI (business intelligence) vendors have announced support for Google's new addition to its enterprise search feature, OneBox for Enterprise. The list includes Cognos, NetSuite, Oracle, Salesforce.com and SAS Institute Google has released a number of tools aimed at the enterprise in recent months, s...
The U.S. Supreme Court has declined to hear the appeal of a lawsuit filed by Reverend Jerry Falwell that touched upon issues key to business concerns, such as commercial versus noncommercial speech, and addressed a concept described as "initial interest confusion." At least, those topics are indicative of Falwell v. Lamparello's significance to the...
Kana has updated its knowledge management and customer service suite, IQ 9.1, with new workflow capabilities that give users more control over content translation. Other upgrades provide more precise ways to document changes to the knowledgebase for compliance purposes "We had a lot of customers and prospects asking for these features," CTO Charles...
IT consulting services will increase at a compound annual growth rate (CAGR) of 5.2 percent from 2006 through 2010, with slightly rising growth rates each year, forecasts a new study from IDC Drivers behind this growth include the stabilization of prices, the entrance of new providers, and a changing attitude among buyers as to the value of IT cons...
Microsoft has released a beta version of its Windows Live Academic Search service -- an unusual move for the company, which tends to hold back from releasing its products until fully developed The search tool, the result of a cooperative effort between Windows Live Search, industry association CrossRef and more than 10 publishers, provides access t...
Two years ago or so, a handful of upstart companies entered the CRM market offering open source technologies designed specifically for this space. At the time, open source CRM was neither mature nor relevant enough to corporate deployment needs to make much of a dent in the CRM space Fast forward two years. It is difficult to find third-party figur...
Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update includes the ability to dynamically reschedule agents in the middle of the day in response to call volume Genesys 7.2, the company's flagship contact cent...
CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel On Thursday, the company announced it has signed a definitive agreement to purchase c360, a provider of CRM add-on products, industry-specific applications, and development tools for Microsoft Dyna...
Google has introduced a beta version of its latest productivity tool -- an online calendar that allows users to easily update and share their schedules with friends and family It can be integrated into Gmail, for instance, allowing someone to create a calendar notation directly from a message....
In August 2005, specialty retailerCasual Male struck a bargain with its customers: If it didn't have a best-selling item in a particular size or color in stock, it would get it within five days. If it couldn't deliver, the customer would get the item for free Nine months later, Casual Male is out about nine pairs of pants....
Dashboards and similar tech tools within the performance management sector are growing in popularity, according to a new survey by AMR Research Overall performance management spending will increase to nearly US$23 billion in 2006, forecasts the firm's report, "Trends in Performance Management Spending, 2006."
MySpace.com has taken several steps to secure its popular service against online predators trolling the Internet for new victims -- a danger that critics say the company has done little, up until now, to forestall The company has appointed Microsoft veteran and former Justice Department trial attorney Hemanshu Nigam to oversee safety, education and...
Salesforce.com is extending its AppExchange network to mobile devices with the introduction of AppExchange Mobile The new feature was developed using proprietary software from Sendia, a wireless business platform company, which Salesforce.com announced it would acquire for US$15 million in cash....
MySpace.com has taken several steps to secure its popular service against online predators trolling the Internet for new victims -- a danger that critics say the company has done little, up until now, to forestall The company has appointed Microsoft veteran and former Justice Department trial attorney Hemanshu Nigam to oversee safety, education and...
Few events are likely to have more devastating effects on a company -- or even the industry it represents -- than being exposed for deliberately misleading customers about the safety of its products The sunscreen industry may be forced to crawl out of a ditch due to this sort of deception. Last month, a San Diego law firm filed suit against the big...
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