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Verizon Business is targeting the small to mid-sized market with the introduction this month of IP Web Center, a hosted contact center application It is providing this functionality by adding Internet protocol capability to its Verizon Web Center service....
Cisco Systems has introduced its Unified Communications system -- a new suite of voice, data and video products and applications based on the Session Initiation Protocol, or SIP standard Cisco is no stranger to this open standard. Last year, for instance, it acquired Dynamicsoft, the company that originated this protocol stack. However, Cisco seeme...
Google inadvertently posted a PowerPoint presentation by CEO Eric Schmidt on its Web site, where bloggers who follow the company's doings promptly discovered it and then broadcast the information across the Internet Google has since removed the slides, but details about the internal document are still circulating. According to the slides, it appear...
Salesforce.com has introduced its fourth suite -- Unlimited Edition -- to add to its product portfolio, which also includes Team Edition, Personal Edition and Enterprise Edition Unlimited Edition, as the name suggests, offers a far larger capacity to store custom applications that users create or download from the company's AppExchange, George Hu, ...
AOL is opening up its proprietary instant messaging platform, AIM, to outside developers to build plug-ins and custom communications, the company announced It has made available anAIM Software Development Kit (SDK) to build new tools for real time text, voice and video communications applications....
Oracle has staked out ground in the rapidly changing enterprise search industry with the introduction of Oracle Secure Enterprise Search 10g, a standalone engine that can search databases, file systems, enterprise content management systems, portals, e-mail systems and enterprise applications for internal corporate use Oracle enters as the corporat...
Avtex, a Microsoft Certified Gold Partner that offers contact center, IP telephony and unified messaging applications, will be moving into the hosted contact center VoIP space once its acquisition of Interactive Solutions International is completely absorbed The company announced on Friday that it had acquired the Cincinatti-based firm....
CRM may be the largest Software as a Service (SaaS) market, but it is by no means the only one. If current trends continue, it may well lag behind the new software sectors moving to adopt the SaaS model One hot sector is compliance management, which is now the second largest SaaS market segment, according to a research note by Gartner....
Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and phone. Able to handle million of interactions, Talisma 7.0 can be deployed on-site or on-demand This is the first application that has fully integrate...
Sage Software has introduced version 5.8 of its CRM application, an upgrade that includes new customization, data management and user administration functionality. Its marquee feature is the Dashboard, or user interface, Elaine Therrien, North American product manager for Sage CRM, told CRM Buyer Other enhancements in version 5.8 include new embed...
Sony Ericsson and Google have introduced a phone aimed at a rapidly growing segment of Internet users -- bloggers The phones will integrate Google's Blogger and Web search features on Sony Ericsson's mobile phones. The blog application will be tightly integrated to the camera and provide automatic set-up for users who don't already have a blog....
The market has declared CRM dead any number of times over the years. The most recent pronouncement came when iconic Siebel was purchased by Oracle. If the market maker couldn't stay afloat, then what hope did other vendors have? To be sure, there is something to that doleful reasoning: Few expect the CRM market to register growth rates of the late ...
IBM is pushing its business partners to more heavily promote its software-as-a-service (SaaS) initiative by offering new sales and marketing incentives Channel partners will receive a 10 percent referral fee for each lead that turns into a sale. IBM will also make its sales force more accessible to partners to help them close opportunities faster....
Is it a digital music player? A smartphone? A new PDA? For some time, Microsoft has been seeding expectations of a new device, code-named Project Origami, that would combine some or all of the functionality of these popular products Now, the emergence of a video clip purporting to shed light on this mystery has prompted a new round of speculation....
Small and medium-sized businesses -- empowered by the range of applications developed with them in mind over the last few years -- are getting more demanding about features and functionality, suggest two recent surveys SMBs have come to prefer having one supplier of an integrated software application in the interest of streamlined processes and sim...
With the rollout of Microsoft CRM 3.0 now underway, expectations are running high that this is the version that will finally push Microsoft far into the small and medium-sized (SMB) CRM vendors' turf "This is the first time Microsoft CRM is ready for prime time," Yacov Wrocherinsky, president and CEO of Infinity told CRM Buyer. "It will absolutely ...
Salesforce.com has introduced a new application to give users status updates about system performance. Uponlogging in, they can access current information about incident reports, maintenance schedules and other performance-related topics. The service is free It is little secret that Salesforce.com customers have been frustrated by a number of syste...
A number of CRM vendors have released mobile applications in recent weeks -- anecdotal evidence suggesting that the category is on an upswing Although this technology has been relatively stagnant since its inception, there have been recent indications of a resurgence. At the end of last year, for instance, Visiongain predicted that mobile CRM would...
Amazon is getting ready to sell the one consumer product it doesn't already offer: digital music The company is reported to be in advanced talks with four major music companies as it seeks to set up a digital music service that could rival iTunes....
FrontRange Solutions is expected to introduce GoldMine IP Voice in the United States within the next few weeks The application, which combines contact management and VoIP telephony in one package, is integrated in the GoldMine Corporate Edition CRM suite....
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