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A lawsuit against eBay filed two years ago byTiffany (NYSE: TIF) -- a high-end jeweler whose prices are based as much on its brand name as on quality and craftsmanship -- is moving forward and is expected to go to trial by the end of this year The Tiffany suit joins a number of earlier legal filings against the popular online auction site. In this ...
Oracle's US$5.85 billion acquisition of Siebel is expected to be finalized on Tuesday, after a scheduled vote by Siebel shareholders to approve the transaction, which was first announced in September The wait has given Siebel users a chance to contemplate what the future may bring under Oracle parentage. Oracle has gone to great lengths to persuade...
Dell has indicated it will continue to expand its ties in the Indian outsourcing market, building on the contact center and R&D operations it already has established. Its most recent initiative? Plans to establish a customer contact facility in Gurgaon to complement its existing operations in Bangalore, Hyderabad and Mohali The 1000-seat Gurgaon ce...
Google has streamlined its Toolbar and rolled out a new product, Toolbar for Enterprise, tailored to the corporate environment. Both versions, which are still in beta, give users new options to customize their search The added features include customizable buttons, online bookmarks, new sharing capabilities and an open application program interfac...
Microsoft's offer on Wednesday to make its Windows Server source code available under license in order to comply with EU antitrust laws may not be enough to satisfy officials Neelie Kroes, the European Union competition commissioner, made statements the day after Microsoft's announcement that appeared to question how valuable the concession actuall...
Siebel, it is clear, has been on a tear to close out what is likely to be its last quarter as an independent company as strongly as possible The CRM software vendor reported late Wednesday that its fourth-quarter total revenues were US$469 million, up 35 percent sequentially, and up 19 percent year over year. License revenues for the quarter were $...
Microsoft has formed Live Labs, a new research partnership meant to jump-start its Windows Live initiative by investigating new Internet-centric technologies and products that offer commercial possibilities Windows Live is a free ad-supported service that helps users develop their own online desktop applications, such as calendars, e-mail and insta...
Since the revelation last week that the Justice Department has subpoenaed Google for search term data, Internet users have been awakened to its profound ramifications. At some date in the future, many fear, they may be confronted with questions by the government or from law enforcement agencies about their own search behavior Companies may be just...
Along with its preliminary financial results for the fourth quarter, SAP gave the markets notice that its hosted-CRM application will be available in February. CEO Henning Kagermann made the revelation during an analyst briefing on Wednesday morning As with previous quarters, SAP's earnings reflect the company's ongoing momentum. Its software reven...
SplendidCRM, formed in November 2005, is getting set to enter the increasingly crowded open-source CRM marketplace It released a second beta version of SplendidCRM 1.0, an application licensed, in part, under the SugarCRM Public License. It plans to offer this version -- give or take a few tweaks -- during Q1, the company's founder, Paul Rony, told...
IBM introduced the next version of its corporate messaging software, Lotus Sametime 7.5, at the Lotusphere show in Orlando, Florida, along with several new partner-enabled applications for the Lotus platform -- such as video conferencing, VoIP and compliance technology What is catching the eye of many users, though, is the new connectivity between ...
Sparking the interest of retailers around the globe, UK supermarket chain Tesco announced it will be selling Internet-based phone service and handsets on a pay-as-you-go basis Tesco's move is more than a product announcement; by private labeling a VoIP, or Voice over Internet Protocol, service, Tesco is mining a rich new vein of cross-sell and up-s...
Ever since last week's news that the Department of Justice (DOJ) initiated legal action to compel Google to provide it with search-term data, denizens of the blogosphere, news media, everyday users of search engines, and even some members of Congress have been debating the long-term implications for privacy in what may become a landmark struggle Fe...
Following Thursday's revelation that the Bush Administration has ordered search-engine providers to turn over usage records, citizen rights advocates and attorneys have voiced alarm over what many say is an unprecedented invasion of privacy. The administration has said it needs to survey this data in order to build a case against exposing children to pornography on the Web...
At a recent corporate event, Oracle provided much additional detail about integration and architecture plans for its Fusion project -- the company's strategy to deliver next-generation applications, middleware and architecture based on its recent acquisitions However, the CRM sector is still in the dark about the features and functionality that wi...
The last time Microsoft introduced a security service pack -- Windows Service Pack 2 in mid-2004 -- the market could hardly wait. Viruses, worms and other Internet malware were disrupting companies' and individuals' computer use on a regular basis When Microsoft finally unveiled the long-awaited fix, implementation problems, holes in the applicatio...
Microsoft has introduced an upgraded version of a product it quietly rolled out last year. Called Customer Care Framework 2005 (CCF), it is a desktop application for contact-center operators that provides customer-care information via e-mail, instant messaging, interactive voice response (IVR) and the partner-dealer channel For example, using such ...
Microsoft owns the majority of the collaborative platform software market, but that is not stopping it from trying to grab additional share away from its nearest rival, IBM The software giant has announced the availability of a suite of new and updated tools to help IBM customers "analyze" whether their existing Notes/Domino application environment...
Salesforce.com has made a newly expanded version of the AppExchange -- a platform that extends its CRM suite to other business lines -- generally available with its Winter '06 release. The AppExchange connects users with new applications developed by such third-party vendors as Adobe, Business Objects and Skype Introduced last September on a limite...
IT vendors -- from RFID tech providers to supply chain management software companies -- have descended upon the National Retail Federation's 95th annual convention and expo in New York City to show off their latest applications and technologies In the CRM space, vendors such as SAS Institute and Epicor are highlighting the latest deployments in bus...
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