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Pluris, a provider of multichannel marketing applications, has added a fourth product to its lineup with the release of its Marketing Optimization and Recommendation Engine (MORE) ...
On Wednesday, open source CRM software developer CentricCRM will announce it is rebranding its application after revamping it and adding new functionality. The company also is changing its name to "Concursive." ...
TheSoftware Freedom Law Center is challenging Verizon's use ofBusyBox open source code in the wireless routers provided to its FiOS customers ...
Salesforce.com has rolled out a service for its customers that allows them to share data, sources and leads in a social network. The Salesforce to Salesforce service, which the company is not making available commercially, is a cross between a partner relationship management portal -- which Salesforce.com offers commercially -- and the consumer-to-consumer social networking sites such as Facebook...
Facebook CEO Mark Zuckerberg has apologized to the social networking site's user base in response to a rising crescendo of complaints that its advertising platform, Beacon, is too intrusive ...
SAP rolled out a new version of its SAP CRM application -- its first major release in a year ...
Facebook has modified its Beacon ad program by making its off-site broadcasting capabilities more obvious to users and easier to opt out of -- at least, in some cases. However, that adjustment hasn't quelled privacy concerns on the part of users and at least one security vendor ...
Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls ...
Organized criminal activity will continue to be a big risk on the Internet next year, but the growing tumors of cyber espionage and cyber warfare could metastasize, suggests security firm McAfee ...
The Software as a Service (SaaS) concept is rapidly spreading to touch almost every functional area in the IT stack. The latest example is security vendor Webroot's acquisition of Email Systems, a SaaS security provider ...
Why can't tech companies go green? With such luminaries as Google, IBM and HP forming the vanguard of the clean tech movement, it may seem a silly question to ask. Headlines trumpeting these companies' initiatives -- not to mention the nonstop announcements of new energy-saving IT products -- would seem to suggest the tech industry is green all over...
Oncontact Software released version 6.1 of its CRM application, which caters to the growing demand among users for software delivered through the Internet. For the first time, with this release the vendor is providing users with Web extensibility along with its traditional client server access ...
Eight contenders for the Republican presidential nomination will be debating each other Wednesday night, courtesy of YouTube and CNN. To be sure, the debate itself will be quite telling, with some pundits already laying odds that front-runner Rudy Giuliani may be dislodged from his perch by the evening's end ...
French company Seanodes has introduced software architecture that it says allows companies to leverage unused processing power in its storage infrastructure to create a virtual storage pool ...
The trend toward environmentally friendly, or green, business practices is permeating just about every industry and, at a more granular level, specific operations within particular segments -- from high-tech server options to green building ...
ABC wants to increase its network news viewers by tapping Facebook's constituency -- a younger crowd, for the most part, than the usual audience for its evening news program ...
Nokia Siemens Networks is introducing environmentally friendly products that offer end users not only a sustainable business model but also bottom-line savings ...
SAP may be putting TomorrowNow on the block. SAP acquired the company, which services Oracle subsidiaries PeopleSoft and JD Edwards, a few years ago as part of a larger drive to build out an independent stream of support and maintenance revenue ...
RightNow is leveraging two of its competitive strengths -- self-service and knowledge management -- to deliver a syndication widget in its November 07 release ...
Today, there are 165 agents in Capgemini's new 610-seat Customer Care & Intelligence (CC&I) center in Junction City, Kan., using Google Apps as part of their customer care activities ...
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