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A three-judge panel from the Superior Court of New Jersey's appellate division has pushed the envelope a little further in defining who is liable for accidents caused by texting Namely, the panel has established a new standard of responsibility and ruled that texters whose communications distract a driver and lead to an accident may be held respons...
There is something odd happening between Americans and their usually intense love relationships with their cars. One survey points to a slight, but still worrisome, drop in customer satisfaction with vehicles and light trucks this past year; another shows that Americans are driving less -- much less in some cases Is there any overlap? That is, are...
One short year ago, Facebook had virtually no presence on the mobile platform, at least in terms of ad activity and monetization. Today, it's not only flourishing but showing real signs of leading the pack one day The latest indicator comes from eMarketer, which on Wednesday released upwardly revised projections for Facebook's ongoing momentum in t...
Foursquare has released a new Windows 8 app in the Windows store that promises dividends for both Microsoft and the social network itself The benefit for Microsoft is the extra traffic and exposure a new app for a still-popular social network like Foursquare can deliver -- especially an app that has been designed from the ground up for Windows 8....
Real-time bidding, or "programmatic buying" as it is sometimes called, is remaking the online ad industry with its approach of matching supply and demand of ad inventory in real time against the attributes of any given viewer Now this trend is starting to creep into how mobile ads are delivered....
By now the shock is wearing off and the steely-eyed calculations have begun following Microsoft CEO Steve Ballmer's announcement on Friday that he will step down from his post some time within the next 12 months "This is a time of important transformation for Microsoft," Ballmer said in an internal email....
Delta Air Lines has outfitted its more than 19,000 flight attendants with Windows Phone 8 mobile devices that it expects will further customer service and facilitate on-board transactions Specifically, the flight attendants are now using Nokia Lumia 820 devices equipped with a Delta-specific application developed by Avanade on the Microsoft Dynamic...
Echopass recently unveiled a new enterprise edition of its software for corporations that use the cloud to manage their contact center operations. The offering consists of more than 40 applications and services aimed at centers that support between 500 to 20,000 agents One early adopter typifies the type of company for which this application was de...
Top brands continue to push the envelope in customer service generally, but that's particularly true in the online sphere So reports StellaService, which just this week published new data that ranks the top retailers in terms of customer service performance over the last month....
Google is contesting the right of UK Safari users to bring a case against it in the UK, according to a statement from the plaintiffs' law firm To emphasize its stance, in fact, the search engine did not accept notice of the lawsuit in the UK but forced the plaintiffs to file in California instead -- a jurisdiction in which their case, which alleges...
This story was originally published in two parts on April 12 and April 19, 2013, and is brought to you today as part of our Best of ECT News series As mobile marketing evolves, so do its risks.
When the expected surge in mobile video advertising arrives, it's not just consumers who will have adjustments to make Rather, marketers will also have to make some changes to accommodate the growth in this up-and-coming format....
LinkedIn, the go-to social network for professionals, is opening its tent wider to include young people aspiring toward a career -- namely, budding college students and high school students with an eye on higher education Specifically, the social network on Monday debuted University Pages, a section dedicated to this new group of users....
Wireless customers are generally much happier with the quality of service they receive from providers via the companies' self-service websites than through other outlets, a new survey from J.D. Power reveals. In addition, they're happiest with AT&T among service providers, the study found. Released last week, the semiannual report -- which was spl...
The Syrian Electronic Army on Thursday claimed credit for hack attacks that took control of portions of a handful of U.S. news sites via an article-recommendation service they all use Included among the hacked sites were The Washington Post, Time and CNN. SEA reportedly gained control of them by entering an administration portal for Outbrain and in...
SugarCRM and BroadVision have teamed up to integrate their respective products -- SugarCRM's namesake CRM app and BroadVision's Clearvale enterprise social networking platform -- to give users a fuller view of what is happening in the enterprise, the companies announced this week This is not a full-bore integration between the two products, however...
Google is making a major push into voice search with the rollout of several new capabilities, the company announced on Wednesday Specifically, over the coming days and weeks, English-speaking users with voice search on desktops, tablets and smartphones will be able to ask Google such common queries as, "is my flight on time?" or "let me see my rese...
Millennial Media announced on Tuesday that it will acquire competitor Jumptap in a stock transaction worth approximately US$225 million. Under the terms of the agreement, Jumptap shareholders will receive approximately 24.6 million shares of Millennial Media The combined company will be able to offer a number of services in this space, including ta...
Facebook on Monday announced that it will acquire Mobile Technologies, a company that specializes in speech recognition and voice technology "It has always been our mission to make the world more open and connected," said Tom Stocky, Facebook's director of product management....
As an onslaught of mobile video ads threatens the digital advertising landscape, it's sobering enough to realize that more than a few brands are not fully prepared Even more concerning, however, is that our wireless infrastructure is not ready for it, either....
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