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The Securities and Exchange Commission on Wednesday unanimously voted to propose new rules that would allow entrepreneurs to sell securities through crowdfunding portals such as Kickstarter The new rules, which are part of Title III of the Jumpstart Our Business Startups Act, are now up for comment over a 90-day period in the first step of a proces...
Facebook has reversed a ban that it implemented earlier this year forbidding the posting of graphic and gruesome content such as videos of decapitations and other atrocities The social media company apparently made this about-face some time ago, but it only became widely noticed when the BBC reported on it this week after being alerted by a reader ...
Some brands' mobile CRM efforts amount essentially to creating versions of their websites that are visually friendly to mobile users Others make mobile an integral part of their CRM strategies....
Microsoft on Monday announced the availability of its latest version of Dynamics CRM along with a new partnership with InsideView that adds social intelligence capabilities to the CRM system Available for purchase starting Oct. 31, Microsoft Dynamics CRM 2013 offers a number of new features and capabilities, including new templates for certain work...
Avaya last week released a slew of new applications onto the market, including a robust collaboration platform that targets mid-sized companies Avaya IP Office 9.0 includes a number of features and deployment options geared specifically for companies that aren't ready to invest in enterprise offerings.
It is difficult to overstate the importance of social CRM to retailers given the almost tailor-made suitability of Facebook, Twitter, Pinterest et al. for reaching out and engaging with customers What's less clear, however, is exactly how retailers should use social CRM to talk with those customers.
Google is planning to compensate users for letting it monitor their behavior via a mobile app currently in development. The project is part of Google's Screenwise market research program, which was launched about a year ago, Google spokesperson Andrea Faville told the E-Commerce Times. "We conduct this research with small panels of volunteers to ...
In-application features have been all about revenue so far, but as the technology evolves and mobile becomes ever more entrenched in consumers' psyches, the in-app phenomenon will likely spread to other forms of customer outreach as well, including messaging First, though, let's talk about the money....
Facebook on Monday announced it was acquiring Onavo, a 3-year-old company that has developed a data compression technology for smartphones, among other things Based in Israel, Onavo will give Facebook a foothold in a market known for its advanced tech talent base. Onavo's Tel-Aviv office will become Facebook's new Israeli office.
Constant Contact has rolled out enhancements to its platform, beefing up functionality in its reporting tools, customer tracking and reporting, and mobility options, as well as in a library tool designed to make storing and using content easier for users. ...
BlackBerry cofounders Mike Lazaridis and Douglas Fregin are considering buying the beleaguered company themselves, according to a filing made this week with the Securities and Exchange Commission It is one of the many pending possibilities for the company, which has decided to go private in order to salvage its brand and operations....
There is a significant performance gap between companies that fully apply best customer service practices and those that are inconsistent in their approach, according to a new report from the Miller Heiman Research Institute There was a gap of 13 percent between the two groups of companies in performance metrics such as account acquisition, custo...
On Wednesday Groupon announced that it has added new CRM features to itsBreadcrumb point-of-sale app with the potential to drive traffic and improve customer relations for Groupon merchants Customer tracking, for instance, is one of the new features now included in Breadcrumb, which was acquired by Groupon in May 2012. Specifically, the software tr...
Google and HP on Tuesday unveiled the latest addition to the Chromebook family: the HP Chromebook 11 Like its earlier counterparts, this Chromebook weighs next to nothing -- roughly 2 pounds -- and runs Google's Linux-based Chrome OS operating system. This new one, however -- priced at US$279 -- comes with some high-end touches and enough power to ...
The Obama administration has upheld a ban won by Apple earlier this year that requires Samsung Electronics to stop importing certain smartphones and tablets into the U.S U.S. Trade Representative Michael Froman made the announcement on Tuesday morning....
With so much riding on the holiday season for retailers, marketers pull out all the stops. This year, the latest ad technologies are being put to the test in the mobile realm Following are some of the ways marketers are juicing up campaigns to deliver topnotch results for the retailers that launch them....
The National Security Agency tried to crack the encryption protecting the Tor network -- known as a bulletproof vehicle for anonymous communication -- but was unable to do so, according to news reports based on revelations provided by former NSA systems administrator Edward Snowden Undaunted, the agency and its British counterpart, GCHQ, then repor...
Over the next couple of months Instagram will begin incorporating the "occasional ad" in U.S. users' feeds, the company announced on Thursday The ads will include high-quality photos and videos from a few brands that are part of the Instagram community, the company explained. Users will have control over the ads, including hiding the ones they don'...
Adobe on Thursday announced what has become depressingly familiar news to consumers and security experts: It has been hacked, and on a large scale "Very recently, Adobe's security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products," said Brad ...
Three major Microsoft shareholders are pushing the board of directors to have the company's founder, Bill Gates, step down from his role as chairman, according to a Reuters report on Tuesday that cites unnamed sources The reported push comes at an inopportune time for Microsoft, as it is currently searching for a CEO to take over for newly retired ...
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