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Ask prospective buyers of CRM software what they're most interested in, and you'll probably get a mix of variations on the following three themes: "I am not sure about the deployment model yet, although I have heard good things about the cloud";...
Microsoft is ending its controversial practice of using stack ranking to evaluate its employees Instead, the company is changing its performance review program "to better align with the goals of our One Microsoft strategy," wrote Lisa Brummel, the company's executive vice president of human resources, in an internal memo reportedly sent to Microsof...
Facebook has joined the GSM Association, according to a Monday report in FierceWireless, making plain its heightened interest in mobile and wireless GSMA is a group made up of mobile operators and other technology companies interested in standardizing and promoting the GSM cellular system. Nearly 800 of the world's mobile operators are members, as ...
The CRM case for tablets is quite clear: Workers are more mobile than ever and need to be able to access their systems on the go. Ditto customers and the workers who service them while on the go. Tablets are more robust tools than smartphones and allow for even greater functionality Somehow overlooked in this business case, though, is the productiv...
Amazon and the U.S. Postal Service are partnering in a pilot project to deliver packages to Amazon customers on Sundays. The offering will start this week to customers in New York and Los Angeles but will eventually roll out to other parts of the U.S. next year, including Dallas, Houston, New Orleans and Phoenix The service is aimed at Amazon Prime...
Before speaking with a reporter recently about the latest upgrade to his company's CRM platform, Nimble CMO Eric Quanstrom ate his own cooking, so to speak: that is, he used Nimble to learn as much about her as possible ...
Witnesses squared off at a Senate subcommittee hearing on Thursday that focused on the controversial and combustible subject of patent assertion entities, also known as "patent trolls." The Senate Subcommittee on Consumer Protection, Product Safety and Insurance held the hearing, with both advocates and critics of the current system testifying....
Google and the European Commission's delicate negotiations on a settlement regarding the search engine giant's alleged antitrust violations this week hit an unusual snag: The terms of Google's second offer were outed on Wednesday, opening them up to unexpected public scrutiny The new offer -- including the proposed appointment of a monitor to overs...
Finally the barge mystery has been solved -- but the answer for some is a bit deflating That four-story barge floating on San Francisco Bay -- not to mention others in three additional cities, including Portland, Maine -- has whipped tech observers into a frenzy because of its clear but uncertain link to Google.
T-Mobile U.S. ended its third quarter of 2013 with roughly a million more customers than it had at the end of the preceding quarter, it announced in an earnings report on Tuesday Included among those new customers were 648,000 branded postpaid net customers for the quarter. T-Mobile now counts 45 million people as its customer base....
Google on Monday introduced a new social media feature called Helpouts, a real-time channel that's designed to let businesses and individuals give and get help over live video Powered by Google's Hangouts video chat platform, Helpouts can be used to offer instruction in a wide range of areas, from fixing a garage door to removing a computer virus t...
Mobile CRM Design, Part 1: Different Devices, Different Rules Now that mobile app developers have the basics of user-friendly design down, we've moved into the m-commerce industrial age, according to Pradeep U.N., Symphony Teleca's vice president and global head of design and innovation. [*Correction - Nov. 12, 2013]...
Twitter on Monday gave would-be investors in its initial public offering more food for thought in a new Securities and Exchange filing On one hand, it is clearly feeling confident about its valuation: The company raised the price range for its IPO to US$23 to $25 per share, up from the $17 to $20 per unit it had established earlier. Twitter still i...
ZipRealty recently released a mobile CRM app that complements its custom-built Zap online CRM system. While the mobile version, dubbed "mobile Zap," has the same functionality as its online desktop counterpart, it was designed with an eye to accommodating real estate agents' on-the-go schedules, Jamie Wilson, the company's senior vice president of technology, told CRM Buyer...
After initially estimating that a mere 3 million customers had been affected by the security breach it announced at the start of October, Adobe on Wednesday admitted that the actual number now looks to be closer to an eye-popping 38 million. In addition, the breach seems to be more far-reaching than initially thought, extending to the Photoshop family of products as well...
Most mobile app developers today have the basics of e-commerce design down pat. Increasingly, they are now thinking about the psychology of the user and how that should be factored into a mobile site or app's design That's where testing becomes essential....
EU regulators are seeking feedback from Google's rivals and other third parties on the company's latest attempt to settle antitrust allegations against it in Europe. If the company can come to a settlement, it will avoid the expense of a messy trial as well as a possible US$5 billion fine To settle the affair, Google has offered to reduce what it w...
SalesAgility last week rolled out SuiteCRM, an application that's designed to offer a fully open source alternative to SugarCRM Professional Edition Built upon the latest release of SugarCRM Community Edition, the software includes reporting, workflow, quotes, products, security and portal extensions that are designed to deliver the functionality t...
Microsoft on Thursday announced revenue of US$18.53 billion and net income of $5.24 billion for its first quarter of 2014 The earnings, which outperformed what analysts had been expecting, were driven in large part by strong sales of Office and the company's server software. They came in spite of the company's search for a new CEO and its larger pu...
LinkedIn on Wednesday announced three new mobile apps designed to increase users' productivity and mobile reach First and foremost, LinkedIn Intro is a brand-new mobile app for iPhone Mail that gives users a preview of the credentials of people who send them email from popular email accounts. With support for Gmail, Google Apps, Yahoo! Mail, AOL Ma...
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