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The Federal Communications Commission last week voted to reconsider the ban on mobile phone calls during airplane flights, unleashing a collective cry of angst from travelers not wishing to be forced to listen to the tedious conversations of neighboring passengers Coupled with the Federal Aviation Administration's decision earlier this year that it...
Amazon on Wednesday announced the expansion of its experimental grocery delivery service to San Francisco. It launched AmazonFresh in 2007 as a test in one Seattle neighborhood, gradually expanding into more ZIP codes in that area. This summer, it made its debut in parts of Los Angeles. With the addition of San Francisco, it appears AmazonFresh is...
Consumers seem to be softening their hate-hate relationship with the banking industry, according to a new report released Tuesday by the American Customer Satisfaction Index In fact, customer satisfaction with financial services in general -- a category that includes banks, credit unions, health insurance, property and casualty insurance and life i...
Attorneys for Snapchat executives Evan Spiegel and Robert Murphy have applied to the California court for a restraining order and order to show cause against cofounder Reggie Brown, who is currently in litigation with the company over his ouster The restraining order would keep Brown from publicizing confidential details about the ongoing case, in ...
Email Marketing for the Holidays, Part 1: Making the Right Mobile Impression There's no doubt email marketing has become nonnegotiable for retailers during the holiday season, and that's particularly true on the mobile side.
Moxie Software, a provider of enterprise social software, has updated its Spaces by Moxie suite of applications with new features in its Chat Spaces, Email Spaces and Knowledge Spaces modules. Moxie Software's user base tends to be large B2C companies that have high-volume interactions with their customers, Chief Marketing Officer Tara Sporrer tol...
This Cyber Monday, retailers of every stripe ran countless ads proclaiming the big shopping day's special deals -- including this one: A Nikon D3200 Two Lens Zoom Kit, originally priced at US$799.95, marked down to $499.95. ...
The troubled Healthcare.gov website seems to have found its sea legs at last After a botched rollout, the White House set itself a new deadline of Nov. 30 and hunkered down to repair the many glitches afflicting the site, through which Americans in the 36 states it serves must get their health insurance under the Affordable Care Act....
The U.S. Supreme Court on Monday announced it would not hear an appeal by Amazon and Overstock.com challenging a New York law that requires e-commerce companies to collect taxes from shoppers in the state even if the retailers don't have facilities there The decision is the latest twist in an increasingly complicated issue focused on whether states...
Email marketing will be a key strategy in retailers' advertising playbooks this holiday season, but not just any email. Increasingly, it is becoming clear that more consumers are reading emails via their mobile devices -- in many cases, only that way. They are also using their mobile devices in stores for last-minute product research, and that includes the emailed offers from local merchants.
More than 131 million shoppers -- or 54.8 percent of the shopping population -- are planning to hit the online deals this Cyber Monday That is one finding of a National Retail Federation survey conducted by Prosper Insights & Analytics over the weekend. For comparison, the corresponding figure from last year's survey was 129 million....
Retailers have been trying for years to expand Black Friday shopping with extended hours and prolonged sales, and this year that trend appears to be reaching new heights, with some stores even planning to be open early on Thanksgiving Day That's not a universal rule, however. Glenview, Ill.-based Abt Electronics, for instance, is taking a different...
Zoho recently deepened the functionality in its CRM suite and upgraded Zoho Support with high-end and high-capacity telephony and mobile-app features for large businesses. The moves are part of the company's strategy of migrating upstream to service a larger customer base "Zoho started off marketing our CRM application to small businesses," Raju Ve...
Samsung Electronics must pay Apple US$290 million in damages for infringing five of its patents, a federal jury in California decided on Thursday The sum may not make a huge mark -- or even a moderate one -- on Samsung's balance sheet, but the verdict gives Apple one more victory against its rival as the two battle their way through courtrooms arou...
Google on Wednesday introduced the Google Wallet Card, a debit card that gives people instant access to the funds they have stored in Google Wallet The card works like a traditional debit card, so users can swipe it to pay at a restaurant or store, for instance, or use it to get money from an ATM. The card is funded via Google Wallet, which gets it...
Google on Wednesday unveiled Newsstand, a new Android app in its Google Play store that's designed to collect and present the user's favorite news sources in a single place Readers can subscribe to a host of magazines, newspapers, blogs and news sites. The app formats and optimizes the content so readers can navigate the articles, images and video ...
Dropbox is not only planning to raise US$250 million in the next few weeks but is also seeking a corporate valuation of $8 billion, according to a news report Tuesday in Bloomberg Businessweek That $8 billion is more than double the valuation investors placed on the company the last time Dropbox hit the funding circuit back in 2011. The company has...
Tablets and CRM, Part 1: A Plus for Productivity GE Capital has an iPad app, based on Salesforce.com, that integrates geospatial data to let mobile sales reps know which customers need attention and where they are. It is a simple, yet impressive example of a company using tablets and CRM functionality to improve its internal productivity.
Salesforce.com on Monday unveiled Salesforce1, as it kicked off its Dreamforce conference in San Francisco. The Salesforce1 platform allows software vendors, developers and customers to integrate third-party services using application programming interfaces and sensors. Salesforce1 reportedly will be equipped with a far larger number of APIs than ...
Building on the B2B targeting and personalization ad platform it launched about a year ago, Demandbase last week debuted a new ad tool called "B2B Retargeting." Like the Company-Targeted Advertising solution Demandbase launched in 2012, B2B Retargeting is a rare breed of online ad software in that it focuses specifically and solely on businesses --...
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