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Nice Systems has introduced a Contact Center Video Recording platform to its Nice Interaction Management suite. While not in great demand yet, this feature surely will draw more interest if customer service and regulatory trends continue on their current trajectory. The feature allows organizations -- banks and financial institutions, in particul...
Almost a week after the Obama administration overturned a ban issued by the International Trade Commission against the import of certain Apple items, the ITC made a similar ruling -- this time, against Samsung. The commission on Friday banned the import of two older versions of the Galaxy smartphone and Galaxy tablet, agreeing with Apple's content...
Yahoo's 20-year-old logo is set to change next month with the unveiling of a new graphic "that's more reflective of our reimagined design and new experiences," said Chief Marketing Officer Kathy Savitt ...
Zozi, a company that connects customers to activity-related adventures or trips -- say sailing lessons or rock-climbing tours -- rolled out a CRM system earlier this year that is an offshoot of an acquisition the startup made at the end of 2012. The name of the CRM system is "Zozi Advance," and it is a build-out from a system the company acquired...
News that Amazon CEO Jeff Bezos is acquiring The Washington Post, one of the top newspapers in the United States, shook the publishing world on Monday. Bezos is buying the paper for US$250 million in cash, a transaction that will include affiliated publications. Bezos is making the acquisition as an individual -- the Post is not to be part of Amazon's vast array of products and services...
Mobile marketers beware: A new ad format is poised to become very popular and very much in demand -- and there are questions whether the mobile ecosystem will be ready to handle it. That format is online ads. Of course, it is a channel that has been around for a while, and mobile sites have adapted to it.
After several months in beta, SugarCRM and Colosa have made generally available a new Sugar module that lets users design business process workflows inside SugarCRM The application, Colosa's flagship BPM and workflow suite called ProcessMaker, was launched into beta back in April, but the companies have added two new features and introduced a new p...
It's hardly surprising that Samsung is working on a brand-new smartphone -- it is a device manufacturer, after all. What is surprising is the form factor of this new device: It will reportedly be styled as a dual-display flip phone -- similar, in other words, to the many other clamshell devices that saturated the market before smartphones took over.
Just two days after a key part of Michael Dell's last offer was roundlyrejected, the attempted buyout of his company on Friday took an unexpected turn. Specifically, Dell secured a significant voting concession from the special committee set up by the board of directors in exchange for upping the terms of the buyout deal The agreement Dell and part...
Hard on the heels of its recent venture into mobile gaming, Facebook on Wednesday debuted its latest social networking innovation: embedded posts, a feature that allows users to add public posts from Facebook to their blog or website Embedded posts can be most any type of content seen on Facebook, including pictures, videos, hashtags and news artic...
Windows Phone 8 users with a penchant for posting photos on Instagram have been out of luck in more ways than one recently. Not only is there no native Instagram Windows Phone app, forcing users to resort to third-party apps instead, but this week, users of those outside apps began seeing their Instagram photos disappear without warning or explanation...
The Business Software Alliance is pushing to overturn the U.S. International Trade Commission's ban against older iPhones and iPads, maintaining that it would set a dangerous precedent, according to a report in The Wall Street Journal When the ITC makes a decision to ban a particular product for import into the U.S., it is fast and usually final. T...
It can be difficult enough to market to consumers through one channel, but trying to work across channels compounds that difficulty considerably. Enter Experian Marketing Services, which recently upgraded its cross-channel marketing platform with several new features. Experian regularly updates its application, Jeff Hassemer, senior vice president...
The case for SMS marketing is easy to make. It's cheap and it's easy. It can be far-reaching, given how many people carry cellphones now -- and did I mention that it's cheap? Still, there is a downside to SMS marketing. For starters, it can be very annoying to consumers, especially if the text isn't something that sparks their interest. Even those...
Microsoft has slashed the price of its Surface RT by some 30 percent, or US$150, putting the price of the tablet now at approximately $350, depending on the version The price cut follows hard on the heels of news that the company will undergo a reorganization, in part to bolster its still-flagging efforts in mobile and tablet computing....
ClearSlide has already released several mobile apps targeting salespeople on the road, and recently it rolled out another key piece of its platform in mobile form. ...
In an effort to catch up with their data-swamped online counterparts, brick-and-mortar retailers are turning to a new tool to help them better monitor shoppers and maximize sales: shoppers' cell phones Approaches include tracking shoppers as they move about the store using their phones' connection to the store's WiFi system and sensors that recogni...
Like everyone else with a pulse, Paul Rand, president and CEO of Zocalo Group, has noted the phenomenal growth of mobile advertising. Statistic after statistic confirms such observations, including the latest from the Interactive Advertising Bureau, which last week reported that mobile advertising revenue leaped an eye-popping 82.8 percent to $8.9 billion in 2012...
Verizon may owe Apple between US$12 billion and $14 billion for not selling as many iPhones as it promised to this year, according to two analyst reports revealed Thursday Verizon committed to buy $23.5 billion worth of iPhones this year -- a number that is more than twice what it sold in 2012 -- leading to a potential shortfall of $12 billion to ...
If ever there was a case for conducting online customer surveys, Adam Lasky, global social media coordinator at Spreadshirt, has lived it "A week after a customer makes a purchase on the Spreadshirt platform, we follow up with a customer review survey," Lasky told CRM Buyer.
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