If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and therapy...
In today's highly competitive B2B software industry, it's not enough to staff a call center and sit back and wait for customers to reach out when they need you -- it's imperative that you take the initiative. When customers have so many solution vendors to choose from, service becomes a strategic di...
An alarming number of major U.S. retailers, industrial firms, government agencies and other organizations have been hit in a recent wave of cyberbreaches that may signal increasing vulnerability for consumers and businesses alike. Cyberthieves have used a variety of methods to infiltrate corporate c...
As I write this, I'm listening to twangy guitar music that calls up vague images of big spiny cactus, dust, and a riderless swaybacked horse. Lots of dust. I've been listening to the same few bars for 43 minutes and counting. Every few seconds, the music is interrupted by this: "We apologize for the...
Verizon CEO Lowell McAdams last week confirmed that his company was exploring an acquisition of some of Yahoo's assets, which would be placed under the corporate umbrella of Verizon's AOL unit. McAdams discussed Verizon's interest in an interview with Mad Money host Jim Cramer. Giving AOL CEO Tim Ar...
Federal prosecutors in New Jersey on Tuesday charged three men in a $2 million identity theft scheme to hack corporate computer systems and blast spam messages to more than 60 million people. The defendants face up to 20 years in prison and $250,000 in fines on wire fraud charges, and up to five yea...
An underground system of online chat rooms exists for people to get rid of kids they have adopted, investigative reporters have found. On average, a child was advertised for what's euphemistically being called "re-homing" once a week on one Internet message board watched over a five-year period. Mos...
IBM on Tuesday announced that it will offer Watson -- its artificial intelligence software package that won the Jeopardy game show -- as a customer service solution called "Watson Engagement Advisor," a cognitive computing assistant that rapidly learns, adapts and understands a company's data. Watso...
As the dust settles on the 2012 election, one conclusion remains as inevitable now as before: The healthcare industry is in line for major changes, especially over the next two years. Industry and consumer factors are pushing the transformation to a patient-centered approach in care delivery, which ...
Kana Software is pushing into the mid-market space with a new offering called "Kana Express." It is a multi-channel Web customer service application divided into four modules, all of which can be deployed separately or used as a whole suite. Scaled-down versions of more robust customer service appl...
Sina, China's top Internet portal, is concerned about the nation's ongoing shift toward mobile devices despite its market dominance, according to Tech In Asia. Sina operates the nation's most-frequented social media platform, Sina Weibo, which is similar to Twitter. Sina Weibo has roughly 300 millio...
An extremely determined and talented digital intruder can find a way to break through the security of just about any website. So when you hear about a site getting hacked, the fact that there was a break-in doesn't necessarily mean that anyone was incredibly lazy or inept or asleep at the switch. So...
Advanced and pervasive virtualization and cloud computing trends are driving the need for a better, holistic approach to IT support and remediation. And while the technology to support and fix virtualized environments is essential, it's the people, skills and knowledge to manage these systems that ...
Turkey hotlines revolutionized the way home cooks dealt with kitchen emergencies during Thanksgiving. Now, hotlines are being joined by social media, videos, apps and other twenty-first century ways of solving bird problems. The Butterball Turkey Talk-Line women -- and they are all women -- have bee...
Fast, easy and accurate -- ask any consumer to describe good customer service and that is the likely response you'll receive. Traditionally, people have reached out to call centers, confident that a well-trained customer service representative would have the knowledge to fill in the blanks. But movi...
Expect an unprecedented tsunami of excitement.
Look for a bigger surge of enthusiasm compared to recent Apple events.
Anticipate the typical level of interest sparked by a wave of Apple news.
With only a mild ripple of interest.
WWDC, yawn.
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Linux? What Linux? It Just Works
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Personal Data Harvesting and How To Reduce Your Digital Footprint
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The AI Revolution Is at a Tipping Point
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Are Mainframes an Indicator of Banking Reliability?
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Digital Health Care Flourishing Despite Legal, Logistical Hurdles
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Leverage the Power of Data To Monitor Home Energy Efficiency
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Tips To Help Mask Your Identity Online
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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Cyber Chiefs Brace for Major Attacks in Next 12 Months
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Lazarus Hackers’ Linux Malware Linked to 3CX Supply-Chain Attack
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New Distro Makes Running Arch Linux Very ‘Cachy’
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Researchers Instantly Crack Simple Passwords With AI
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Google Invites Public To Test Drive Its AI Chatbot Bard
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Lenovo Builds a Workstation James Bond Would Love
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FBI Issues Warning About ‘Juice Jacking’ at Public USB Charging Stations
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