If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and therapy...
An alarming number of major U.S. retailers, industrial firms, government agencies and other organizations have been hit in a recent wave of cyberbreaches that may signal increasing vulnerability for consumers and businesses alike. Cyberthieves have used a variety of methods to infiltrate corporate c...
An underground system of online chat rooms exists for people to get rid of kids they have adopted, investigative reporters have found. On average, a child was advertised for what's euphemistically being called "re-homing" once a week on one Internet message board watched over a five-year period. Mos...
IBM on Tuesday announced that it will offer Watson -- its artificial intelligence software package that won the Jeopardy game show -- as a customer service solution called "Watson Engagement Advisor," a cognitive computing assistant that rapidly learns, adapts and understands a company's data. Watso...
PlayStation 3 owners will be able to see and be seen this summer with a new accessory for its next-generation gaming console Sony announced Thursday. The PlayStation Eye is an intelligent camera and noise-canceling microphone that the game maker said will expand and boost gaming and communication op...
MySpace claimed almost 5 million registered users in 2005, and that number has grown to exceed 70 million today. Though currently the most popular, MySpace is only one of a number of social networking sites online, and their attractiveness to teens and pre-teens has spawned worry over a growing Inte...
Microsoft and AOL on Monday joined forces with the United Kingdom's new Child Exploitation and Online Protection Center. The alliance could see photographs of convicted pedophiles posted on the Internet. The organization will bring together law enforcement officers, specialists from children's chari...
British telephone company BT Group yesterday said it would begin testing Microsoft's TV Internet Protocol Edition software platform to deliver TV over broadband in the United Kingdom early next year. BT plans to offer its customers interactive features such as video games, voting, gambling, and onli...
Microsoft will release the beta of its long-talked-about Longhorn Server in August, at about the same time as it releases the beta for the Longhorn desktop OS, Senior Vice President Bob Muglia said in an online chat last week. Muglia also suggested that the company may be working on a home version o...
Microsoft is edging closer to a release of its long-awaited new operating system -- code-named Longhorn -- with the debut of two technologies expected to be included in the OS, and the announcement of a new suite of applications for next year, Microsoft Office 12.0. "Those areas where Office has got...
A new study by a researcher at Cornell University indicates people are more likely to be truthful in e-mail communications than in other media or even in face-to-face conversations. The report, to be unveiled in detail at a human-computer interface conference in Vienna, Austria, this spring, is beli...
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